One of the most common questions we get asked by people looking to update their marketing is “where do I start with Social Media?” There is no simple answer, as there is no single platform that does everything well (yet).
At the time of writing this blog there are over 500 active social media channels, all connecting people with varying purpose. While this can be an intimidating thought, it also shows you that Social Media isn’t just some fad that has sprung up over the past decade.
This is the new way your customers communicate with each other and with you – if you don’t embrace it, then there is a good chance your business will grow at a much slower rate.
Now we’re not going to go into all of the available channels here, but for those of you completely new to Social Media we’ll give you a quick overview of the “usual suspects” and how you can apply them to your business. These posts are designed to introduce complete novices to Social Media networks and are by no means a complete guide.
- “Tweets” are composed of 140 characters or less
- You can follow users to read their Twitter feed (which is a list of all their tweets). The more users you follow, the more tweets you receive in your home feed.
- If you find yourself getting overwhelmed, you can separate users into lists. For example, you can create a list of news company Twitter accounts, and then one dedicated to comedians, to separate the content.
- Users can be addressed by using an @ symbol, followed by their username. For example @masamunedigital will create a tweet addressing us.
- “Favourites” are a way for you to bookmark some of your favourite tweets and let the author know you are enjoying their content.
Trends are identified with the # symbol or “hashtag” and are used to help people easily find tweets on a single topic or trend.
You’ll often find brands or networks encouraging people to use their hashtag.
For example “Just watched the latest episode of #Homeland – love Saul!” People using Twitter can then click on this hashtag and see who else is talking about Homeland.
“Retweeting” (RT) can be used to spread the love! By retweeting a user’s tweet, you share that particular tweet with your own network – this is extremely powerful if done right.
Now I’ve posted my tweet to my modest number of followers. Let’s say one of my followers decides they like what I have to say, and retweets it to their network – oh and by the way, they happen to have 10,000 followers!
What are the chances one of those 10,000 will also enjoy that tweet and share it with their network, and so on.
For example, Ellen DeGeneres’ Oscar tweet received over 3,000,000 retweets – think of it like compound interest.
How can I get the most out of Twitter?
Twitter is one of the few social media networks that translates very well for both Business to Consumer (B2C) & Business to Business (B2B) marketing, as it has such a varied user base.
Here are 5 quick tips to get you started:
1. Learn to enjoy the conversation! It’s called ‘Social Media’ for a reason – if you’re not participating or contributing to a conversation it can feel very lonely. Thank new customers for joining you, ask for opinions on products/services, exchange thoughts on topics important to your industry or when all else fails, share cat pictures…
2. Target people in your geography. If you’re a business that sells exclusively in Australia, engaging with businesses overseas might be fun, but it’s not going to translate into any immediate business. Use Twitter’s location features to try and engage with people in your region.
3. Use tools like Hootsuite or Hubspot to monitor keywords and conversations. Do you sell artisanal cheeses? Look for people tweeting about cheese or things that go with cheese, like crackers or wine tasting.
4. If someone tweets something positive about your business, why not retweet or favourite it and pin it to your profile as a testimonial?
5. Are you a trend setter? It’s easy to jump in on existing trends by using hashtags, especially using tools like hashtagify.me – but the clever marketers create their own. Just look up Nike’s incredibly successful #makeitcount campaign from 2012 as an example of effective Social Media marketing.